Last updated: 1 January 2025
1. Introduction
Plumbz Pty Ltd (ABN 92 701 354 047) ("Plumbz", "we", "us" or "our") is committed to protecting the privacy of every person who visits our website at https://plumbz.site or contacts us about our plumbing, drainage and bathroom services. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) it contains.
2. The Australian Privacy Principles
The APPs set out standards, rights and obligations around how personal information should be collected, held, used, disclosed and otherwise handled in Australia. Plumbz Pty Ltd complies with the APPs in all of its activities, whether we are handling enquiries through our website, providing quotes, carrying out work on your property or managing our business records.
3. The kinds of personal information we collect
Depending on how you interact with us, we may collect and hold:
- your name and, where relevant, your business or trading name;
- your email address and other contact details you choose to provide;
- the suburb and address of the property where work is to be quoted, inspected or carried out;
- details of the plumbing, drainage or bathroom services you are enquiring about, including photos or descriptions you supply;
- records of quotes, bookings, invoices, warranties and work history;
- information you voluntarily provide in messages, reviews or correspondence with us.
We do not collect sensitive information (such as health information) unless it is reasonably necessary for providing our services, you have consented, or the collection is otherwise permitted or required by law.
4. How we collect personal information
We collect personal information directly from you whenever reasonable and practicable, including when you:
- complete the enquiry or quote forms on this website;
- send us an email, including to ceo@plumbz.site;
- engage us to carry out plumbing, drainage or bathroom work;
- communicate with us in person at your property or through written correspondence.
We may also collect limited technical information automatically when you browse our website, such as your IP address, browser type, referring pages and pages visited. This information is used for website security and to improve the performance and content of our site.
5. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information so that we can:
- respond to your enquiries and provide accurate quotes;
- schedule, perform and complete plumbing, drainage and bathroom work;
- manage invoicing, payments, warranties and after-service support;
- comply with our legal, licensing, insurance, taxation and record-keeping obligations;
- improve our website, services and customer experience;
- protect the safety of our team, our clients and their properties.
We will not use or disclose personal information for a purpose other than the primary purpose of collection unless you would reasonably expect that use or disclosure, you have consented, or it is permitted or required by law.
6. Disclosure of personal information
We may disclose personal information to:
- our licensed plumbers, drainage specialists and bathroom tradespeople engaged to deliver work for you;
- trusted suppliers and parts distributors, where needed to fulfil a job;
- our professional advisers, such as accountants and insurers, where reasonably required;
- government agencies, regulators and water utilities where required or authorised by law;
- service providers who host our website, email and business systems, bound by confidentiality and data security obligations.
We do not sell personal information to third parties, and we do not disclose it for unrelated direct marketing purposes.
7. Overseas disclosure
Some of the service providers we use to host our website, email and business systems may store or process data outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure appropriate handling consistent with the APPs.
8. Direct marketing
We may only contact you with marketing material about our plumbing, drainage and bathroom services where permitted by the APPs and the Spam Act 2003 (Cth). Every marketing email we send includes a clear opt-out. If you no longer wish to hear from us, reply to any marketing email with an unsubscribe request or email ceo@plumbz.site and we will action it promptly at no cost to you.
9. Cookies and website analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can configure your browser to reject cookies or delete existing cookies; doing so may affect some functionality of the site.
10. Security of personal information
We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage and limiting personal information to those within our business who need it. When personal information is no longer required for any permitted purpose, we take reasonable steps to destroy or de-identify it, subject to any legal record-keeping obligations that apply to licensed plumbing work.
11. Access and correction
You have a right under the APPs to request access to the personal information we hold about you and to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@plumbz.site with details of the information concerned. We will respond within a reasonable time. In some circumstances a small, reasonable charge may apply for providing access, and we will tell you before any charge is incurred.
12. Making a privacy complaint
If you believe we have breached the APPs or mishandled your personal information, please contact us first so we can resolve the matter directly. Send your complaint to ceo@plumbz.site, including a description of the issue and how you would like it resolved. We will acknowledge your complaint and investigate it promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Anonymity
Where practicable, you may deal with us anonymously or using a pseudonym, for example when browsing this website or making a general enquiry. However, we generally need your name and property details to quote for, schedule and complete plumbing, drainage or bathroom work.
14. Links to other websites
Our website may contain links to third-party websites. Those websites are not under our control, and their own privacy policies apply. We are not responsible for the privacy practices of third-party websites.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. The current version will always be published at https://plumbz.site/privacy.html. Continuing to use our website after an update is published constitutes acceptance of the revised policy.
16. How to contact us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact:
Plumbz Pty Ltd (ABN 92 701 354 047)
Privacy Officer
Email: ceo@plumbz.site
Website: https://plumbz.site
Perth, Western Australia